{"id":213588,"date":"2024-06-20T14:54:00","date_gmt":"2024-06-20T12:54:00","guid":{"rendered":"https:\/\/www.accedia.fr\/?page_id=213588"},"modified":"2025-03-27T14:23:01","modified_gmt":"2025-03-27T13:23:01","slug":"formation-negociation-telephonique","status":"publish","type":"page","link":"https:\/\/www.accedia.fr\/?page_id=213588","title":{"rendered":"Formation n\u00e9gociation t\u00e9l\u00e9phonique"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#242424&Prime; custom_padding=\u00a0\u00bb0px||0px||true|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb||3px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h1>Formation \u00e0 la n\u00e9gociation par t\u00e9l\u00e9phone (n\u00e9gociation \u00e0 distance)<\/h1>\n<p>B\u00e9n\u00e9ficiez de toutes les comp\u00e9tences n\u00e9cessaires pour n\u00e9gocier avec vos partenaires par t\u00e9l\u00e9phone !<\/p>\n<p><span style=\"font-weight: 400;\">\u2605\u2605\u2605\u2605\u2605 | 4,7\/5 (Avis client)<span> \u2013\u00a0 1 483 stagiaires form\u00e9s en 2024<\/span><\/span><\/p>\n<p>1 jour | Pr\u00e9sentiel ou \u00e0 distance | Formation intra et sur mesure | Finan\u00e7able par l&rsquo;OPCO\u00a0<\/p>\n<ul data-pm-slice=\"3 3 []\"><\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accedia<\/span><\/p><\/nav>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 50%;\">\n<h2>Public<\/h2>\n<\/td>\n<td style=\"width: 50%;\">\n<h2>Pr\u00e9requis<\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\">\n<ul>\n<li>Commerciaux,<\/li>\n<li>Managers commerciaux,<\/li>\n<li>T\u00e9l\u00e9conseiller,<\/li>\n<li>Assistant(e) commercial et collaborateurs en relation commerciale avec un client.<\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 50%;\">\n<ul>\n<li>Avoir des connaissances commerciales.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb ul_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_2_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_color=\u00a0\u00bb#97031e\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all=\u00a0\u00bb30px\u00a0\u00bb border_color_all=\u00a0\u00bb#97031e\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Objectifs de la formation<\/h2>\n<p>Ce programme est donn\u00e9 \u00e0 titre d\u2019exemple, il est personnalisable en fonction de vos besoins.<\/p>\n<p>Les sp\u00e9cificit\u00e9s des n\u00e9gociations par t\u00e9l\u00e9phone<\/p>\n<ol>\n<li>Pr\u00e9parer ses n\u00e9gociations en fonction de l\u2019enjeu<\/li>\n<li>D\u00e9fendre positivement sa position<\/li>\n<li>Obtenir des contreparties \u00e9quitables<\/li>\n<li>Engager son interlocuteur<\/li>\n<\/ol>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Parcours de la formation<\/h2>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>01 &#8211; Avant<\/h2>[\/et_pb_text][et_pb_accordion toggle_icon=\u00a0\u00bb&#x3b;||divi||400&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1 &#8211; Webinaire\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime;]<p>En amont de la formation, Acc\u00e9dia peut vous proposer la mise en place d\u2019un webinaire pour 4 \u00e0 40 personnes.<br \/>Ce dispositif permet d\u2019aborder la partie th\u00e9orique \u00e0 distance et d\u2019ainsi optimiser le temps pour la pratique lors de la formation.<br \/>Le webinaire comprend du contenu th\u00e9orique, des mises en situation\u00a0 sp\u00e9cifiques et de l\u2019interactivit\u00e9 (quiz, tableau blanc\u2026) via la technologie Beekast.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>02 &#8211; Pendant (Programme de la formation)<\/h2>[\/et_pb_text][et_pb_accordion toggle_icon=\u00a0\u00bb&#x3b;||divi||400&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1 &#8211; La pr\u00e9paration d\u2019une n\u00e9gociation t\u00e9l\u00e9phonique\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime;]<p>\u00a0Les sp\u00e9cificit\u00e9s d\u2019une n\u00e9gociation au t\u00e9l\u00e9phone<\/p>\n<ul>\n<li>N\u00e9gociations pr\u00e9par\u00e9es et n\u00e9gociation subites<\/li>\n<\/ul>\n<p>R\u00e9cup\u00e9rer les informations cl\u00e9s avant une n\u00e9gociation<\/p>\n<ul>\n<li>Exemple\u00a0: D\u00e9lai, concurrence\u2026<\/li>\n<\/ul>\n<p>Choisir son enjeu de n\u00e9gociation<\/p>\n<p>Lister ses points forts et ses points faibles<\/p>\n<ul>\n<li>Affiner ses arguments (exemple : services diff\u00e9renciant, partenariats)<\/li>\n<li>\u00c9quilibrer le rapport de force<\/li>\n<\/ul>\n<p>Pr\u00e9parer la grille des concessions contreparties<\/p>\n<ul>\n<li>Distinguer les concessions gratuites, les concessions \u00e0 \u00e9changer et les concessions impossibles<\/li>\n<li>Construire une proposition \u00e0 tiroir en listant les contreparties possibles (Exemples de concessions\u00a0: remises, service offert\u2026 Exemples de contreparties\u00a0: d\u00e9lai de r\u00e9ponse, conditions de paiement\u2026)<\/li>\n<li>Envisager le pire pour obtenir le meilleur<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em>Pr\u00e9paration personnalis\u00e9e sur la base d\u2019une n\u00e9gociation r\u00e9elle.<br \/>Tous les participants (2 vs 2) effectuent le premier training cam\u00e9ra (M\u00e9thode Practice\u00ae)<\/em><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb2 &#8211; Les techniques de n\u00e9gociation t\u00e9l\u00e9phonique\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; open=\u00a0\u00bboff\u00a0\u00bb]<p>Pr\u00e9senter efficacement sa position<\/p>\n<ul>\n<li>Pas d\u2019auto-n\u00e9gociation (c\u2019est au client d\u2019ouvrir la n\u00e9gociation).<\/li>\n<\/ul>\n<p>Faire parler son interlocuteur<\/p>\n<ul>\n<li>Pas de n\u00e9gociation \u00e0 l\u2019aveugle<\/li>\n<\/ul>\n<p>R\u00e9sister en \u00ab\u00a0refusant\u00a0\u00bb de baisser ses conditions dans un premier temps<\/p>\n<ul>\n<li>Un argument co\u00fbte moins cher qu\u2019une concession<\/li>\n<li>\u00c9loge de la lenteur<\/li>\n<\/ul>\n<p>R\u00e9ussir \u00e0 valoriser toute concession envisag\u00e9e<\/p>\n<ul>\n<li>Toute modification doit \u00eatre per\u00e7ue comme un effort<\/li>\n<\/ul>\n<p>Pour chaque concession importante, exiger une contrepartie de m\u00eame valeur<\/p>\n<ul>\n<li>Quand et comment demander une contrepartie<\/li>\n<\/ul>\n<p>Verrouiller son client pour l\u2019amener vers la conclusion<\/p>\n<ul>\n<li>Les techniques d\u2019engagement \u00e0 distance<\/li>\n<\/ul>\n<p>Comment sortir des situations difficiles<\/p>\n<ul>\n<li>Blocage et rupture<\/li>\n<\/ul>\n<p><em>Chaque participant effectue 2 trainings M\u00e9thode Practice\u00ae.<\/em><br \/><em>Utilisation de la check-list de pr\u00e9paration aux n\u00e9gociations.<\/em><\/p>\n<p><em>D\u00e9couvrez un exemple de cas M\u00e9thode Practice\u00ae\u00a0: n\u00e9gocier par t\u00e9l\u00e9phone<\/em><\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>03 &#8211; Apr\u00e8s<\/h2>[\/et_pb_text][et_pb_accordion toggle_icon=\u00a0\u00bb&#x3b;||divi||400&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1 &#8211; Coaching en n\u00e9gociation\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime;]<p>Dur\u00e9e\u00a0:\u00a02 ateliers de coaching<br \/>Un entra\u00eenement intensif avant le Jour J<\/p>\n<p>L\u2019accompagnement inclut les \u00e9tapes suivantes\u00a0:<\/p>\n<ul>\n<li>Pr\u00e9paration de la n\u00e9gociation<\/li>\n<li>Training film\u00e9\u00a0: le consultant joue le r\u00f4le du client. La pr\u00e9paration de la n\u00e9gociation et les r\u00e9flexes cl\u00e9s adopt\u00e9s sont analys\u00e9s et d\u00e9brief\u00e9s.<\/li>\n<li>D\u00e9briefing apr\u00e8s la n\u00e9gociation : le d\u00e9briefing permet d\u2019\u00e9valuer au global le r\u00e9sultat de la n\u00e9gociation, de v\u00e9rifier si la pr\u00e9paration a \u00e9t\u00e9 respect\u00e9e et de corriger les lacunes d\u00e9tect\u00e9es.<\/li>\n<\/ul>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb2 &#8211; Positionnement en relais des managers\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; open=\u00a0\u00bboff\u00a0\u00bb]<p>Sans un bon entra\u00eeneur, pas de bons r\u00e9sultats.<\/p>\n<p>Les managers, relais \u00e0 moyen et \u00e0 long terme de la formation doivent prendre une place centrale dans le dispositif de suivi.<\/p>\n<p>Une intervention est organis\u00e9e pour restituer aux managers le contenu et les axes d\u2019am\u00e9lioration observ\u00e9s sur leurs \u00e9quipes.<\/p>\n<p>Des ateliers de travail, des travaux d\u2019application et des outils de suivi sont mis en place pour aider les managers dans leur accompagnement des \u00e9quipes.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Modalit\u00e9s p\u00e9dagogiques et outils mis \u00e0 disposition<\/h2>\n<ul>\n<li>\n<p>\u00c9valuations r\u00e9currentes<\/p>\n<\/li>\n<li>\n<p>Exercices pratiques<\/p>\n<\/li>\n<li>\n<p>Accompagnement personnalis\u00e9<\/p>\n<\/li>\n<\/ul>\n<ul><\/ul>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Modalit\u00e9s logistiques<\/h2>\n<ul>\n<li>Formation intra-entreprise, 4 \u00e0 40 stagiaires, en pr\u00e9sentiel, distance ou mixte<\/li>\n<li>Date et lieu \u00e0 d\u00e9finir<\/li>\n<li>Situation de handicap : Merci de nous contacter<\/li>\n<li>Indicateur de r\u00e9sultats : Merci de nous contacter<\/li>\n<li>D\u00e9lai d&rsquo;acc\u00e8s : 1 mois<\/li>\n<li>Tarif sur-mesure : Merci de nous contacter<\/li>\n<li>Moyens d\u2019encadrement : formateur avec un minimum de 15 ans d\u2019exp\u00e9rience dans des fonctions commerciales et 10 ans d\u2019exp\u00e9rience dans l\u2019animation de formations.<\/li>\n<\/ul>\n<ul><\/ul>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_color_all=\u00a0\u00bb#B3B3B3&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2>Financement de la formation<\/h2>\n<p><strong>OPCO<\/strong> : Notre formation \u00e0 la n\u00e9gociation par t\u00e9l\u00e9phone est \u00e9ligible au financement par les Op\u00e9rateurs de Comp\u00e9tences (OPCO), des organismes agr\u00e9\u00e9s par l&rsquo;\u00c9tat pour soutenir financi\u00e8rement les employeurs dans le cadre des formations professionnelles, en fonction de leur \u00e9ligibilit\u00e9.<\/p>\n<p>Chaque entreprise est rattach\u00e9e \u00e0 un OPCO en fonction de son secteur d&rsquo;activit\u00e9. Avant le d\u00e9marrage de la formation, Acc\u00e9dia simplifie vos d\u00e9marches avec votre OPCO et effectue une simulation financi\u00e8re.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_contact_form email=\u00a0\u00bbtlaury@accedia.fr\u00a0\u00bb custom_message=\u00a0\u00bbVous avez re\u00e7u une demande de la part de %%name%% depuis le site Acc\u00e9dia :||et_pb_line_break_holder||||et_pb_line_break_holder||Type de formation : formation \u00e0 la n\u00e9gociation t\u00e9l\u00e9phonique||et_pb_line_break_holder||Adresse email : %%email%%||et_pb_line_break_holder||Message : %%message%%||et_pb_line_break_holder||T\u00e9l\u00e9phone : %%telephone%%\u00a0\u00bb success_message=\u00a0\u00bbVotre demande a bien \u00e9t\u00e9 prise en compte. 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_module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2 data-pm-slice=\"1 1 []\" style=\"text-align: center;\">Vos questions fr\u00e9quentes sur la formation n\u00e9gociation t\u00e9l\u00e9phonique<\/h2>[\/et_pb_text][et_pb_accordion toggle_icon=\u00a0\u00bb&#x3b;||divi||400&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbComment financer ma formation \u00e0 la vente\/n\u00e9gociation t\u00e9l\u00e9phonique ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime;]<p>Pour financer votre formation vous pouvez faire appel \u00e0 votre OPCO en fonction de votre secteur d&rsquo;activit\u00e9. N&rsquo;h\u00e9sitez pas \u00e0 nous contacter, nous sommes en mesure de vous accompagner dans l&rsquo;obtention de subvention pour votre formation.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien de temps dure la formation \u00e0 la n\u00e9gociation t\u00e9l\u00e9phonique ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_level=\u00a0\u00bbh3&Prime; open=\u00a0\u00bboff\u00a0\u00bb]<p>La formation \u00e0 la n\u00e9gociation par t\u00e9l\u00e9phone dure un jour et peut-\u00eatre suivie en pr\u00e9sentiel ou \u00e0 distance.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb37px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2 style=\"text-align: center;\">Ces formations pourraient aussi vous int\u00e9resser<\/h2>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/coaching-negociation\/\">Coaching en n\u00e9gociation<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-negociation-sociale\/\">Formation \u00e0 la n\u00e9gociation sociale<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-negociation-commerciale-expert\/\">Formation \u00e0 la n\u00e9gociation commerciale niveau expert<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-negociation-commerciale\/\">Formation \u00e0 la n\u00e9gociation commerciale<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-negociation-services-achats\/\">Formation \u00e0 la n\u00e9gociation avec les services achats<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-negociation-methode-disc\/\">Formation avec la m\u00e9thode DISC<\/a><\/li>\n<li><a href=\"https:\/\/www.accedia.fr\/formations\/formation-closing\/\">Formation au closing<\/a><\/li>\n<\/ul>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2 style=\"text-align: center;\">T\u00e9moignages de nos clients<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbH\u00e9l\u00e8ne CESTARI\u00a0\u00bb job_title=\u00a0\u00bbTraining manager\u00a0\u00bb company_name=\u00a0\u00bbPublicis Media\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/www.accedia.fr\/wp-content\/uploads\/2018\/10\/logos-media-300&#215;150.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\"><span><span style=\"font-weight: 400;\">\u2605\u2605\u2605\u2605\u2605<\/span><\/span><\/p>\n<p><span>Les formations sont toujours concr\u00e8tes, car travaill\u00e9es en amont \u00e0 partir des cas business avec les managers : les participants s\u2019entra\u00eenent sur leurs probl\u00e9matiques op\u00e9rationnelles, rendant la formation tr\u00e8s efficace et rapide \u00e0 mettre en application.<\/span><\/p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbIsabelle Domenech\u00a0\u00bb job_title=\u00a0\u00bbResponsable de d\u00e9veloppement et comp\u00e9tences\u00a0\u00bb company_name=\u00a0\u00bbGMF\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/www.accedia.fr\/wp-content\/uploads\/2018\/10\/GMF_logo.svg_-300&#215;300.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u2605\u2605\u2605\u2605\u2605<\/span><\/p>\n<p>Nous confions l\u2019ensemble de nos formations \u00e0 la n\u00e9gociation au cabinet Acc\u00e9dia depuis 2008. Une telle long\u00e9vit\u00e9 s\u2019explique par la qualit\u00e9 des modules, mais surtout par les excellents retours des participants. Merci Acc\u00e9dia.<\/p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_testimonial author=\u00a0\u00bbJosiane M\u00e9tois\u00a0\u00bb job_title=\u00a0\u00bbResponsable Inspection Corporelle\u00a0\u00bb company_name=\u00a0\u00bbMAAF\u00a0\u00bb portrait_url=\u00a0\u00bbhttps:\/\/www.accedia.fr\/wp-content\/uploads\/2018\/10\/indexkjlkhli.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u2605\u2605\u2605\u2605\u2606<\/span><\/p>\n<p>Tal Laury nous accompagne depuis des ann\u00e9es ; gr\u00e2ce \u00e0 une bonne connaissance de nos m\u00e9tiers, il met les stagiaires en situation proche de leur r\u00e9alit\u00e9 quotidienne et propose des conseils qui sont pertinents et constructifs.<\/p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h2 style=\"text-align: center;\">Les avantages d&rsquo;Acc\u00e9dia<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; _builder_version=\u00a0\u00bb4.26.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|auto||682px||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf0c0;||fa||900&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\">+ de 1000 stagiaires form\u00e9s chaque ann\u00e9e<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf5bf;||fa||900&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\">Un certificat de r\u00e9alisation vous est remis<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xf508;||fa||900&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\">Des formateurs qualifi\u00e9s et reconnus<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_icon font_icon=\u00a0\u00bb&#xe06a;||divi||400&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center;\">98% des stagiaires satisfaits<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Formation \u00e0 la n\u00e9gociation par t\u00e9l\u00e9phone (n\u00e9gociation \u00e0 distance) B\u00e9n\u00e9ficiez de toutes les comp\u00e9tences n\u00e9cessaires pour n\u00e9gocier avec vos partenaires par t\u00e9l\u00e9phone ! \u2605\u2605\u2605\u2605\u2605 | 4,7\/5 (Avis client) \u2013\u00a0 1 483 stagiaires form\u00e9s en 2024 1 jour | Pr\u00e9sentiel ou \u00e0 distance | Formation intra et sur mesure | Finan\u00e7able par l&rsquo;OPCO\u00a0 <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accedia<\/span><\/p><\/nav> Public Pr\u00e9requis [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":213671,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-213588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/pages\/213588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.accedia.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=213588"}],"version-history":[{"count":0,"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/pages\/213588\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.accedia.fr\/index.php?rest_route=\/wp\/v2\/pages\/213671"}],"wp:attachment":[{"href":"https:\/\/www.accedia.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=213588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}